The Cyberbunk 2077 cashback situation is a mess today after the developer suggested that customers could withdraw their money after a high-level report on the CD project.

Yesterday, in its statement, Cyberpunk apologized for not showing the 2077 on the PlayStation 4 and Xbox One, CD Project told clients Those who are not happy with Cyberbunk 2077 on the console and do not want to wait for updates: “You can choose to withdraw your copy.” But it turns out that some stores are not playing ball – and have not changed their withdrawal policies for the controversial blockbuster.

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– Cyberpunk 2077 (y Cyberpunk Game) December 14, 2020

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He pointed to CD Project customers for Sony and Microsoft for refunding digital copies of the game. But how does it really work? Sony says If you start downloading or streaming purchased content, you will not be eligible for a refund unless the content is incorrect.

I have seen mixed results from customers trying to withdraw money from Sony. Despite reports of success, a customer contacted Eurocamor last night and said they came through a live chat, where after refusing to withdraw money, he spoke to a PlayStation customer service representative on the phone, but refused to withdraw the money.

Microsoft’s refund policy is slightly lower, Indicating that most purchases are ineligible for a refund after 14 days. There is a form to fill out, however, and if you want a trip, it seems that customers again have mixed results.

When it comes to copyright copies of Cyberbank 2077 it seems difficult to get a refund. Game Store employees do not currently have a refund, and CD Project has included in its report an e-mail address to which customers will be reimbursed instead. When I asked my local game store if I could get a refund on the Xbox One version of the game, one of the staff answered that it was because I thought it was a mistake, pointed out that updates were coming, and I suggested sending an email to the CD project.

I spoke with a source at a game store who confirmed the policy. Employees do not receive refunds and I asked that employees not be named to protect their work. “We have been told to guide individuals who wish to withdraw money to the CD Project Red email address provided,” they told me. “We only withdraw any money if the game is still sealed in the original box. However, we only make the transfer or credit note according to our current income policy.”

The game has a revenue policy for the wrong products. You should email the customer service team of the company describing the mistakes, and then wait to hear again. The following line from GAME reads: “If you wish to exercise your legal right to reject a faulty product, you must return them directly to the place where you purchased them or repost us the address below.” Despite this note, the store staff rejects refunds.

Again, this begs the question of interpretation: Is Cyberbunk 2077 wrong? Some stores may not think so. We have asked GAME to comment.

Igor Cipoleta, the owner of the shop, told Eurocam that his company would accept refunds for cyberbank 2077, but only if the customer was willing to pay the shipping cost. In Europe, box copies of Cyberbank 2077 are distributed by Bandai Namco, and Cipolta is currently awaiting confirmation that it will pay the shipping costs for the withdrawal from Bandai Namco. Until then, customers have to leave. We have asked Bandai Namco for his opinion.

It is clear that the CD Project report refers to existing cashback policies – and no exceptions have been made to Cyberbank 2077.

In an emergency investor relations call last night, C.D. How much Michael Novakovsky, SVP of the business development of the project, confirmed.

“One has to understand: Microsoft and Sony have a refund policy for every product that is released digitally in their storefront,” Novakovsky said.

“Despite the many articles, I’m found that things are set up just for us, and that’s not really true – these policies are in effect, they ‘have always been in effect; they are not specifically provided for us. , Usually related to time, usage and more, and may ask for a refund.

“Our practice with Microsoft and Sony is no different than any other title published in those stores. I want to make it clear because there seems to be some misconceptions.”

The CD Project report, released yesterday, lists the email address customers can use if they are refused a refund by a retailer. “We will do everything we can to help you,” the company said. But it is not clear what help the CD project can offer here, and finally the money back from the stores on the orders of the customer service staff.

C.D. Project co-founder Marcin Iwiski now says the company “does not encourage gamers to withdraw the game.”

“We hope they will give us a chance to upgrade it on older Zen consoles,” he said in the investor call.

“One fix was released last weekend; another comes in seven days – but there is a way, frankly, and the easiest way is to ask the retailer for a refund. If that is not possible, we will provide assistance.”

As a result, the chances of getting a Cyberbank 2077 withdrawal from any company that does not have a CD project appear to be directly related to the time and energy you would like to spend pursuing it. If you are rejected in an online chat, you can do a phone call trick. If a store employee says no, you can re-post the game.

There is no doubt that the CD Project report yesterday sent shock waves across video game retail. But, for now, retail seems to be fast.