Several days after suspending Cuba’s freely convertible currency (MLC) sales service, CADECA has reported the rescheduling of appointments.
This Tuesday, August 29, they reported: “Customers with a ticket for today from Artemisa, Santa Cruz and Havana have been informed that they will be served tomorrow, August 30 due to inclement weather.”
They later announced that today, Wednesday, customers of the ticket application will be served on August 29 and 30 at the Pinar del Río, Artemisa, La Habana and Cadeca offices in Santa Cruz del Norte.
Many protested on social media against the delay in making and informing the decision. “Thanks for the information, a bit late but good. Under the massive water there are more than 15 people. If they knew this information from yesterday, it is not their job to spread it,” one user said.
This week, Cuba’s network of exchange offices was forced to resume MLC marketing at its offices, after it was halted due to problems with the Cuban booking platform, Ticket.
Until now, customers who had waited months for an appointment that would allow them to purchase a limited amount of dollars at CADECA did not know what would happen to their damaged tickets.
Buy dollars in Kadika
Since the Cuban government allowed the sale of dollars to the population, the amount is limited to 100 MLC. However, the Central Bank of Cuba made it clear that whatever was bought would be sold.
In an attempt to manage the news chaos and long lines at CADECA and resale, the ticketing platform has entered the arena. Cubans then need to make an appointment to request the service, and the lines have moved to the virtual phase.
However, the page has encountered recurring problems, leaving many Cubans with uncertainty about appointments to important services.
From their customer service, they encourage users to communicate privately with the support team and respond to their requests.