Antonio Hernandez
No ATM, mobile app or card payments in stores, on September 12 24.1 million customers of BBVA Mexico They could not access their money during the day on Sunday.
Reports of failures in the bank’s application were recorded in the early hours of Sunday on the social networks of the largest financial institution operating in Mexico, which continued into the night.
The bank reported at 11:13: “BBVA México is telling all of its users that we are offering intermittent periods in our services. We are working to resolve it as soon as possible and implement the operations our users need. We apologize for the inconvenience.” Morning, in the face of multiple complaints on social networks.
The institution has one of the largest banking networks in the country, consisting of 1,725 branches, 1,3114 ATMs and 517,729 points of sale, according to figures from last May.
The failure surprised many customers who went out to buy and visited restaurants and other establishments, and at the time of payment the operation could not be carried out and there was no cash access.
“The cashier didn’t hand over my money, I checked the app and [aparece] Fake bad contact message. Call the BBVA line and they’re done updating within three hours, and they want to know what 15 people outside the branch thought,” said a customer in messages via the BBVA Mexico Twitter account.
Besides the inconvenience, the failure led to the generation of memes, as well as ridicule from the entrepreneur Ricardo Salinas Bligo.
“Now that the BBVA_Mex systems are out of stock, and with the sole desire to help their customers, I want to share a new BancoAzteca app that has everything in one place and, in addition to being easy to use, is very stable, not like Bancomer,” he wrote on Twitter.