“Rude attitude, unsanitary conditions and cockroaches”: more complaints from Russian tourists in Cuba

“Rude attitude, unsanitary conditions and cockroaches”: more complaints from Russian tourists in Cuba

Although it is common to find it in publications and social networks Complaints Tourists to Russia Who is visiting? Hotels From CubaThe details and testimonies provided by many of them allow us to understand the crisis of a sector that the island authorities show as the only sector that is growing due to the alliance between Havana and Moscow.

this time, An unidentified traveler paid 500,000 rubles (about $6,000) for two weeks at a hotel on the island.recounted the many harassments he had to face.

According to the testimony I published Half Russian Guruduboy, Cuba as an attractive destination for Russians, but “not everything is as rosy as it seems in the pictures.” Even if you buy an expensive tour, you may encounter rudeness and destruction.”

The affected tourist said: “The external picture of the room corresponds to what was expected. However, upon closer inspection, mold was found in the bathroom, stains on the sofa and chair, and a broken plywood bed base.”

The cleanliness of the room specifically was the most questionable: “The maids made the bed with only dirty sheets. The towels were changed only once during the two weeks of rest.”. But for this, the complaint asserted, the tourists “had to leave a $1 tip.”

As if that was not enough, the hotel tenants complained that “the attitude of the hotel staff towards vacationers was not very friendly. “Almost none of the staff bothered to smile or use a polite tone.”

“At the end of the vacation, we had to face rudeness. We went to one of the waitresses because we forgot to collect some of our luggage after checking out, but the employee refused to help.”

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“It's not that he didn't want to open up, it's the way he communicated,” the complainant said. “It was like, 'I don't have to do anything for you, solve your own problems, it's your fault.'

This kind of inconvenience extended to restaurant service: “We had to wait for a glass of water for 15 minutes. Also, “Water of questionable quality was provided, which smelled of mud.”– said the tourist.

From all of the above, the questionable cleanliness of the hotel is evident, which the publication does not specify, although it is illustrated with a photo of a facility on Cayo Coco or Cayo Santa María, along with Varadero, some of the favorite destinations of Russians who go to Cuba.

“Cockroaches can be found on restaurant tables. The affected woman added: “And glasses with traces of fingerprints, dirty cutlery, and stains on the dishes.”

“I saw it myself. The waitress pours water from a large tank into a dirty cup, shakes it and rinses it. That's it. Nobody even cleans the dishes.”

According to figures provided by the Cuban Embassy in the Russian Federation, 185,000 tourists from this country traveled to the island in 2023, which is 3.4 times more than in 2022.

By 2024, Havana expects between 200,000 and 230,000 tourists from RussiaRecord.

Aygen Marsh

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